store policies

How to Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email office@holylandmade.co.il to request a refund and we will assign you a tracking number.
2. Mail your returned item to:

Holyland made israel LTD
Kibbutz Kinneret
Emek Hayarden 1511800
Israel

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your clothing item is in like-new condition, you may exchange your clothing item for a different size or color.

Accepted Methods of Payment

PayPal
Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

handling & Shipping

All orders are shipped within 10 business days.

Carriers

We use the following carriers to deliver our orders:
Israel Postal Company (standard airmail/surface mail)
EMS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Customs Fees, Charges or Duties

The customer is responsible to pay any and all fees, charges, or duties applied by customs of the delivering country. Holyland made israel LTD is not responsible for nor has any control over clearing packages through the customer’s country’s customs, any customs fees, charges, or duties charged to the customer, or the amounts imposed.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the